Help & Support

We aim to please all users, and part of our commitment to that is allowing users the ability to refund certain purchases made on World to Build.

Refundable Payments

We will refund purchases made for membership if a refund request is made within 7 days of the original purchase (see Refund Requests below).

Non-refundable Payments

We will not refund purchases made for BuildBux packages. In addition, we also will not refund purchases made on virtual items (such as user-made designs and other Marketplace items), worlds, or other user generated content on our website or game.

Requesting a Refund

Players may request a refund on refundable payments by navigating to their account settings page and accessing the billing tab. Players will only be eligible for refunds on refundable payments less than 7 days old. If a purchase is eligible for refund, a request refund button will appear next to the eligible purchase.

Once a refund request is initiated, and the refundable payment is a renewing payment, the automatic renewal will cancel.

Refund Types

Our payment services will automatically convert currency during checkout to U.S. dollars. Therefore, we only refund payments in U.S. dollars. Generally, refunds are processed back to the original payment method. If there are circumstances that a refund cannot be issued back to the original payment method, the player account will be given account credit in the dollar amount for the entire purchase.

In the event that payments are refunded in account credit, the account credit will be available immediately after a refund request is accepted. However, credit or debit card refunds may take 5 to 10 business days to process. We encourage those who have not received a refund within 10 business days to contact their card issuer for more information.

Exceptions

There are some situations in which we will not refund services that may be eligible for refund under normal circumstances.

We will not refund purchases made on account that have been terminated for violating our Terms of Service, and we will not refund purchases made on content that is removed from the website.

Please review our Terms of Service for more information: https://worldtobuild.com/legal/terms

Questions? Please contact help@worldtobuild.com.